Thank you for choosing Food On Tips. We are committed to providing a seamless delivery experience for our customers. This Shipping and Delivery Policy outlines our procedures and guidelines for shipping and delivering orders placed through our platform. Please read this policy carefully:
1.1 Shipping Areas: We currently offer shipping services within the geographical limits defined by our delivery partners. Please check our platform to see if we deliver to your area.
1.2 Shipping Charges: Shipping charges vary based on the delivery location and the size or weight of the order. The applicable shipping charges will be displayed at checkout before you confirm your purchase.
1.3 Processing Time: Orders are processed within [number of hours/days] after the payment is confirmed. Processing time may vary based on order volume, vendor availability, and other factors.
2.1 Delivery Time: Delivery times are estimated based on the delivery location and availability of the items. Typical delivery times range from 10 minutes to 60 minutes from the order processing date. Please note that delivery times are estimates and may vary due to factors beyond our control.
2.2 Delivery Attempts: Our delivery partners will attempt to deliver the order to the address provided during checkout. If the delivery cannot be completed due to an incorrect address or absence of the recipient, additional delivery attempts may be made. Extra charges may apply for redelivery.
2.3 Delivery Address: It is the buyer’s responsibility to provide accurate and complete delivery information. Any errors in the delivery address may result in delays or failed deliveries. Food On Tips will not be responsible for deliveries that fail due to incorrect or incomplete address details.
2.4 Order Tracking: Once your order has been shipped, you will receive a tracking number and instructions to track your shipment. You can track your order status through our platform or the delivery partner's website.
3.1 Damaged or Missing Items: If you receive a damaged item or if any items are missing from your order, please contact our support team at info@foodontips.com within 1 business day of receiving your order. We will investigate the issue and work towards a resolution.
3.2 Incorrect Deliveries: If you receive an item that is not what you ordered, please contact our support team at info@foodontips.com as soon as possible. We will arrange for the correct item to be sent to you and, if necessary, for the incorrect item to be returned.
Food On Tips reserves the right to modify this Shipping and Delivery Policy at any time. Users will be notified of changes through our platform. Continued use of our platform after the effective date of changes constitutes acceptance of the updated policy.
If you have any questions or concerns about our shipping and delivery policy, please contact us at:
Food On Tips
Email: info@foodontips.com
Phone: +91 9929553622
Address: 3, Govind Nagar East, Amer Road, Jaipur, Rajasthan 302002
By using our platform, you acknowledge that you have read, understood, and agreed to this Shipping and Delivery Policy and our Terms and Conditions.
